PRIVACY POLICY FOR CLIENT ONLINE USER INFORMATION
FOR CSS AND CPC CALLCHORUS.COM WEBSITE
Dear Client,
Welcome to the Chorus family of companies’ website. This privacy policy applies to the joint website owned by Chorus SmartSecure, LLC, Chorus SmartSecure Texas, LLC, and all Chorus Pest Control, LLCs, and the personal information we collect from our customers and online from our website users (“You”) through Chorus products, services, software, websites, contacts and our relationship with you as a Chorus client. “Personal information” includes information which identifies you, such as name, phone number and email address. The Chorus family is committed to protecting your personal information and right to privacy.
WHAT INFORMATION DO WE COLLECT?
The callchorus.com website can collect personal information you voluntarily provide Chorus when you indicate your interest in Chorus, such as inquiring about our various services, quotes, support, surveys, sweepstakes or other promotional activities, job postings and newsletters. Personal information may include the personal information you type in; publicly available personal information, such as nicknames, current and former addresses, phone numbers, email addresses; and purchase history, financial information (credit card data, invoices), and credentials, such as password hints and passwords.
We also can collect information automatically such as your IP address and browser and device characteristics, and as many do, we collect information through technologies such as cookies. We may collect information about your visits to our websites, such as the pages you view, links and ads you click, search terms you use and other actions you take in connection with the Chorus websites and services. We also collect information from the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type, language, access times and Uniform Resource Locator (URL) of websites that referred you to us and to which URL you browse away from our site if you click on a link there.
HOW DO WE USE YOUR INFORMATION?
Chorus uses your personal information to deliver services and support or carry out transactions with you; send you communications; analyze, customize and improve our Chorus services, technologies, communications and relationship with you; uphold our website and service agreement terms; prevent fraud and other bad behavior; protect our business integrity and security. We might use your personal information for other business purposes, but we will only use them for legitimate business purposes.
DO WE SHARE YOUR INFORMATION?
We may share your personal information in connection with law enforcement, fraud prevention, or other legal action, and as required by law, or if Chorus reasonably believes sharing is necessary to protect the public, Chorus customers, or Chorus as a company. We may also share your personal information with business partners when necessary to achieve our legitimate business purposes, including fulfilling our terms of our service agreement with you, and customizing, analyzing and improving our communication and relationship with you. We may also need to share your data with third-party vendors, service providers, contractors or agents who perform services for Chorus, such as payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may share or transfer your personal information in connection with a merger, sale of company assets, financing or acquisition. The partners with whom we share your personal information will share our commitment to protect your personal information. Except as described above, we will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent.
You can opt-out of our marketing emails at any time or view and edit your personal information by contacting us at callchorus.com or call your local service center to update your customer account or marketing lead information.
HOW LONG DO WE KEEP YOUR INFORMATION?
We will keep your personal information for up to 2 years following the termination of the user’s account, unless the law requires or permits otherwise (tax, accounting, or other legal requirements). When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it or, if we cannot do either, we will securely store and isolate it from any further processing until we can delete it.
HOW DO WE SECURE YOUR INFORMATION?
Chorus is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure, such as encryption, passwords, physical security. While we strive to protect your personal information, Chorus cannot ensure or warrant personal information or private communications you transmit to us will remain private, and you do so at your own risk. It is your responsibility to keep your password confidential and secure. Do not share your password or information. If you share a computer, always log out when done. We will not require you to transmit your SSN unless the connection is secure or the SSN is encrypted or require you to transmit your SSN to access a website without requiring additional authentication.
DO WE COLLECT INNORMATION FROM CHILDREN?
We do not knowingly collect data from or market to children under the age of 18. If you use our services, you represent you are at least 18 or you are the parent or guardian of such a minor and consent to the minor dependent’s use of the services.
DO WE USE COOKIES?
Yes, Chorus websites use Chorus and third party “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a tiny piece of text asking permission to be placed on your computer’s hard drive and if you agree, your browser adds the text in a small file. The cookies store your preferences and other information on your computer to save you time by eliminating the need to enter repeatedly the same information. Advertising and personalization third party partners may also use cookies. These cookies assist them in identifying the pages you view, links and ads you click, and other actions you take on the web pages and the site from which you came before arriving at the web page.
You may accept or decline cookies. Most web browsers automatically accept cookies, but you may modify your browser to decline.
DO WE USE WEB BEACONS?
Chorus or third parties with whom we have contracted may use web beacons on the web site, in emails, in advertisements on other websites, or in our advertisements in others’ emails. Third parties whose content or ads appear on our website may also place web beacons in their ads or emails for purposes of measuring the effectiveness of the content, ads or email.
DO WE UPDATE THIS POLICY?
We will update as necessary to stay within the legal requirements. We encourage you to review this policy frequently so you know how we are protecting your personal information.
HOW DO YOU CONTACT US?
Email us at info@callchorus.com or by letter to Chorus Services, LLC, 2183 Parkway Lake Drive, Hoover, AL 35244.